Songnexa

Refund Policy

Refund policy for Songnexa
Sep 29, 2026

Refund Policy

Refund Policy for Songnexa AI

Last updated: September 29, 2026

Introduction

Songnexa AI provides AI-powered music generation and related online services.

To help customers understand our refund rules before making a purchase, this Refund Policy explains the conditions for subscription refunds, credit refunds, subscription cancellation, and refund requests.

By purchasing or using our paid services, you agree to this Refund Policy.

Subscription Refunds

Eligibility for Refunds

You may request a refund for your initial subscription purchase only if all of the following conditions are met:

  • The refund request is submitted within 3 days of the initial purchase.
  • No more than 50 credits have been used after the purchase.
  • The refund request is submitted to our customer support team at support@sunov6ai.com.

Refund requests will be reviewed based on your account activity, credit usage, payment status, and other relevant circumstances.

Submitting a refund request does not guarantee approval.

Payment and Refund Processing Fees

Payment processing providers may charge transaction fees, currency conversion fees, or refund-related fees.

Where permitted by applicable law, such fees may be deducted from the refund amount.

Any fees that are non-refundable to us by payment processors may also be excluded from the final refund amount where legally permitted.

Credits

Credits are virtual usage units used to access AI music generation and related features on Songnexa AI.

The number of credits required for each generation may vary depending on factors such as:

  • Music generation model
  • Song duration
  • Generation mode
  • Number of generated tracks
  • Selected features
  • Other generation settings

Credits have no cash value and cannot be exchanged for money.

Credits that have already been consumed for music generation or other services are not refundable.

Promotional, bonus, or free credits are also not redeemable for cash.

Credit Purchases

Unless otherwise required by applicable law, standalone credit purchases are generally non-refundable once payment has been successfully completed.

If purchased credits have already been used, the used portion is not eligible for a refund.

Refund requests involving unused purchased credits may be reviewed on a case-by-case basis where required by law or where exceptional circumstances apply.

Non-Refundable Cases

Refunds are generally not available in the following circumstances:

  • More than 3 days have passed since the initial subscription purchase.
  • More than 50 credits have been used after the purchase.
  • Credits have already been consumed for AI music generation.
  • The applicable subscription period has already elapsed.
  • A subscription renewal has already been used.
  • The customer forgot to cancel the subscription before renewal.
  • Generated music does not match the customer's personal preference.
  • The customer is dissatisfied with the artistic style, vocals, lyrics, melody, or other subjective characteristics of generated music.
  • Payment processing or refund processing fees are non-refundable.
  • The account has been suspended or terminated because of a violation of our Terms of Service.
  • The service is unavailable due to issues outside our reasonable control, including third-party service outages, except where otherwise required by law.

AI-generated music is probabilistic in nature. Differences in style, structure, vocals, melody, lyrics, or overall quality are not normally considered technical defects and do not automatically qualify for a refund.

Subscription Cancellation

You may cancel your subscription at any time before your next renewal date.

After cancellation, you may continue using the paid features available under your plan until the end of the billing period already paid for, unless otherwise stated.

Cancellation prevents future renewal charges.

Canceling a subscription does not automatically result in a refund for:

  • Previous subscription payments
  • The current billing period
  • Used credits
  • Generated music
  • Previously consumed services

We recommend canceling your subscription before the next renewal date if you do not wish to continue using the service.

Subscription Renewals

Subscriptions may automatically renew according to the billing cycle displayed at the time of purchase.

You are responsible for managing your subscription and canceling it before renewal if you do not wish to continue.

Refund requests for renewal payments may be reviewed on a case-by-case basis, but renewal charges are generally non-refundable once service access or credits for the renewed period have been provided.

Nothing in this section limits any refund rights required by applicable law.

How to Request a Refund

To request a refund, contact:

support@sunov6ai.com

Please include the following information:

  • Email address associated with your account
  • Order number, invoice number, or payment ID
  • Date of purchase
  • Subscription plan or credit package purchased
  • Reason for requesting a refund

Providing complete information can help us review your request more quickly.

We may request additional information when necessary to verify your identity, payment, or account activity.

Refund Processing Time

If your refund request is approved, we will submit the refund through the original payment method where possible.

Refunds generally take approximately 5 to 7 business days to appear after processing.

Actual processing times may vary depending on:

  • Payment provider
  • Credit card issuer
  • Bank
  • Currency
  • Country or region

Once we have submitted a refund to the payment provider, we cannot control how quickly your bank or financial institution credits the funds back to your account.

Failed Music Generations

If a music generation request fails because of a verified technical issue with our service and credits are incorrectly deducted, we may take appropriate action.

Depending on the circumstances, this may include:

  • Returning the affected credits
  • Reprocessing the generation request
  • Providing replacement credits
  • Taking another reasonable corrective action

A failed generation does not necessarily qualify for a cash refund if the issue can reasonably be resolved by restoring the credits.

If you experience a failed generation, please contact support as soon as reasonably possible and provide relevant information about the generation attempt.

Third-Party Service Issues

Songnexa AI may rely on third-party AI models, music generation APIs, cloud providers, payment processors, and infrastructure services.

Temporary delays or outages caused by third-party providers may occasionally affect music generation.

Where credits are deducted but no usable result is delivered because of a confirmed system failure, we may restore the affected credits after reviewing the issue.

Temporary service interruptions do not automatically entitle users to a full subscription refund unless required by applicable law.

Duplicate Charges

If you believe you have been charged more than once for the same transaction, please contact us at:

support@sunov6ai.com

We will review the payment records and, where a duplicate charge is confirmed, take appropriate action.

Chargebacks and Payment Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

If you believe a payment was made incorrectly or without authorization, please contact us so that we can investigate the issue.

Fraudulent or abusive chargebacks may result in account suspension or termination where permitted by law.

Nothing in this section prevents you from exercising rights available through your bank, card issuer, or applicable consumer protection laws.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in:

  • Our services
  • Pricing
  • Subscription plans
  • Payment providers
  • Legal requirements
  • Business practices

The updated policy will become effective when published on this website unless otherwise stated.

Purchases made before a material change will generally be handled according to the Refund Policy that applied when the purchase was made, unless applicable law requires otherwise.

By purchasing credits, subscribing to a paid plan, or otherwise using paid services on Songnexa AI, you acknowledge that you have reviewed and agreed to this Refund Policy.

Please review this policy before making a purchase.

Contact

If you have questions regarding refunds, cancellations, billing, or this Refund Policy, please contact us:

Email: support@sunov6ai.com

Website: https://sunov6ai.com

Last updated: September 29, 2026